Medical Transportation Services in Raleigh, NC: A Patient's Guide

Raleigh sits at the center of the Research Triangle one of the Southeast's fastest-growing healthcare markets. WakeMed Health, UNC REX Healthcare, Duke Health clinics, and a growing network of specialist practices serve Wake County and surrounding communities. But as Raleigh grows, so does the population of patients who need transportation assistance to reach all of this care.

Medical transportation services in Raleigh connect patients to their appointments, regardless of whether they drive.

Who Uses Medical Transport in the Raleigh Area?

Raleigh's NEMT population includes:

•North Carolina Medicaid (NC Medicaid Direct and NC Medicaid Managed Care) recipients

•Elderly Wake County residents without vehicle access

•Wheelchair users who cannot use GoRaleigh or GoTriangle buses

•Dialysis patients at kidney care centers in Raleigh, Cary, and surrounding communities

•Cancer patients traveling to WakeMed Cancer Care or Rex Cancer Center

•Veterans accessing the Durham VA Medical Center from Wake County

NC Medicaid Transportation in Raleigh

North Carolina Medicaid includes non-emergency medical transportation as a covered benefit. NC Medicaid transitioned to a managed care model in recent years, and transportation benefits are now managed through prepaid health plans (PHPs):

•Aetna Better Health of NC

•AmeriHealth Caritas of NC

•Carolina Complete Health (BCBS)

•Healthy Blue (BCBS)

•UnitedHealthcare Community Plan of NC

•WellCare of NC

To schedule NEMT through NC Medicaid, call the transportation line on your Medicaid ID card at least 3 business days before your appointment.

Transportation Challenges in the Triangle

The Research Triangle's rapid growth has created transportation geography that benefits some residents and leaves others underserved:

•Suburban and exurban growth areas (Fuquay-Varina, Knightdale, Wendell) are far from major medical centers and have limited transit options.

•GoTriangle connects Raleigh, Durham, and Chapel Hill by express bus, but medical campus access often requires connections not served by transit.

•Driving distances within the Triangle can be substantial 30–45 minutes between Raleigh and Chapel Hill during peak hours is common.

Key Medical Facilities in the Raleigh Area

•WakeMed Raleigh Campus (main hospital and trauma center)

•WakeMed North Hospital (Wake Forest area)

•UNC REX Healthcare (Rex Hospital campus and clinics)

•Duke Health Raleigh Hospital

•Novant Health Kernersville Medical Center (for patients in western Wake County)

•Multiple dialysis centers in Raleigh, Cary, and Apex

•Durham VA Medical Center (serving Triangle-area veterans)

Scheduling NEMT in the Raleigh Area

For NC Medicaid-covered rides, contact your PHP transportation line 3 business days in advance. For private-pay transport:

•Provide the specific hospital campus or clinic address large systems like WakeMed have multiple locations.

•Allow extra travel time for peak commute periods, especially for appointments on I-40 corridors.

•Set up standing orders for recurring dialysis or treatment appointments.

ACMA Medical Transport serves patients in our coverage areas. Visit acmamedicaltransport.com/request-a-ride to book.

Book your Raleigh medical transport ride with ACMA Medical Transport.

Request a Ride at acmamedicaltransport.com/request-a-ride

Frequently Asked Questions

Does NC Medicaid cover medical transportation in Raleigh?

Yes. NC Medicaid covers NEMT for eligible members through prepaid health plans. Contact your PHP using the number on your Medicaid ID card.

How do I get to WakeMed without a car?

Non-emergency medical transportation is your best option. Contact your NC Medicaid plan or an NEMT provider. WakeMed has multiple campuses confirm the specific location when booking.

Are wheelchair-accessible medical transport vehicles available in Raleigh?

Yes. Most NEMT providers serving the Triangle area operate ADA-compliant, wheelchair-accessible vehicles. Inform the provider of your mobility needs when booking.

How far in advance should I book medical transport in Raleigh?

NC Medicaid PHPs require 3 business days notice. For private NEMT, 24–48 hours is typically sufficient.

Does ACMA Medical Transport serve the Raleigh area?

Contact ACMA Medical Transport at acmamedicaltransport.com/contact-us to confirm service availability in the Raleigh, NC area.

CONTACT ACMA MEDICAL TRANSPORT

It’s More than a Ride It’s Caring.

📍Address: 10175 Fortune Parkway, Unit 1103, Jacksonville, FL 32256

📞Phone: (904) 834-8164

📧Email: [email protected]

🌐Website: acmamedicaltransport.com

⏰Hours: Mon – Sun, Always Open (24/7)

🚗Request a Ride: acmamedicaltransport.com/request-a-ride