NJ Medicaid Transportation Services: Everything a Member Needs to Know

New Jersey's Medicaid program NJ FamilyCare covers approximately 2 million residents across 21 counties. For eligible members, non-emergency medical transportation is a covered benefit designed to eliminate the barrier between where patients live and where their healthcare is provided.

This guide covers how NJ Medicaid transportation services work, how to access them, and what members can expect from the process.

How NJ Medicaid Transportation Works

NJ FamilyCare includes NEMT as a covered benefit for eligible members. The transportation program is managed through Modivcare (formerly LogistiCare), the state's NEMT broker contracted by the New Jersey Division of Medical Assistance and Health Services (DMAHS).

Modivcare coordinates transportation for NJ FamilyCare members by dispatching approved NEMT providers. Members do not contact NEMT providers directly for Medicaid-covered rides they contact Modivcare.

Who Qualifies for NJ Medicaid Transportation?

NJ FamilyCare transportation is available to members who:

•Are enrolled in NJ FamilyCare

•Have an appointment with a NJ Medicaid-covered provider

•Have no other available means of transportation

•Are traveling to a covered medical service

Note: transportation is specifically for medical appointments. Non-medical trips are not covered under the NEMT benefit.

How to Schedule a Ride Through NJ Medicaid

1.Call Modivcare's member line the number can be found on the NJ FamilyCare website or your Medicaid ID card documentation.

2.Have your NJ FamilyCare ID number, appointment date and time, provider name and address, and mobility needs ready.

3.Request at least 3 business days before your appointment for standard rides.

4.For recurring appointments, request standing order scheduling so you do not need to call each time.

5.Confirm your round trip requirements and expected return time.

Types of NJ Medicaid Transportation Available

Modivcare dispatches different vehicle types based on member needs:

•Wheelchair-accessible vans (WAV) for members who use wheelchairs.

•Ambulatory transport for members who can walk with assistance.

•Taxi and rideshare coordination for members who are ambulatory and live in areas with taxi or rideshare availability.

•Mileage reimbursement for members who have a family member or friend who can drive them. The volunteer driver receives mileage reimbursement from Modivcare.

NJ Medicaid Transportation for Dialysis and Chemotherapy

Dialysis and chemotherapy patients are among the highest-volume users of NJ Medicaid transportation, attending multiple sessions per week. For these patients:

•Contact Modivcare to set up a standing order for your entire treatment schedule.

•Provide the dialysis center or oncology clinic's schedule directly, including any shift changes.

•Keep Modivcare updated immediately if your schedule changes.

What If Your NJ Medicaid Transportation Is Denied or Late?

•Denied request ask Modivcare for the specific reason. Appeal through the NJ FamilyCare appeals process. Contact your managed care plan if you are enrolled in one.

•Late pickup contact Modivcare dispatch immediately. If the ride is significantly late, ask the medical facility to note the transport issue in your file.

•No-show file a complaint with Modivcare and document the incident. Repeated no-shows by the provider can be reported to DMAHS.

Private NEMT as a Supplement to NJ Medicaid

For trips not covered by NJ Medicaid, or for scheduling flexibility beyond what Modivcare offers, private-pay NEMT is an option. ACMA Medical Transport provides private-pay rides for NJ patients who need more scheduling control or who are not Medicaid-eligible.

Book a private ride at acmamedicaltransport.com/request-a-ride or contact us at acmamedicaltransport.com/contact-us.

Need NJ medical transportation? ACMA Medical Transport is here to help.

Request a Ride at acmamedicaltransport.com/request-a-ride

Frequently Asked Questions

How do I schedule a NJ Medicaid transportation ride?

Contact Modivcare (the NJ Medicaid transportation broker) at least 3 business days before your appointment. Provide your NJ FamilyCare ID, appointment details, and mobility needs.

Does NJ FamilyCare cover wheelchair-accessible transport?

Yes. Modivcare dispatches wheelchair-accessible vehicles for eligible members who use wheelchairs. Inform Modivcare of your mobility needs when requesting the ride.

What is a standing order for NJ Medicaid transportation?

A standing order is a recurring transport arrangement that covers multiple appointments at once ideal for dialysis or chemotherapy patients. Contact Modivcare to set one up.

What if Modivcare is late or does not show up?

Contact Modivcare dispatch immediately. Document the incident, including the scheduled pickup time and actual arrival time. Repeated failures can be reported to the NJ Division of Medical Assistance and Health Services.

Can I use private NEMT if my NJ Medicaid transport is denied?

Yes. ACMA Medical Transport provides private-pay NEMT for NJ patients. Visit acmamedicaltransport.com/request-a-ride to book.

CONTACT ACMA MEDICAL TRANSPORT

It’s More than a Ride It’s Caring.

📍Address: 10175 Fortune Parkway, Unit 1103, Jacksonville, FL 32256

📞Phone: (904) 834-8164

📧Email: [email protected]

🌐Website: acmamedicaltransport.com

⏰Hours: Mon – Sun, Always Open (24/7)

🚗Request a Ride: acmamedicaltransport.com/request-a-ride